Terms & Conditions

01 Definitions

• Institute: Masader Al-Ibdaa Training Institute.
• Platform: The Institute's official website and associated digital services.
• User: Any individual accessing the website or creating an account.
• Trainee: An individual enrolled in a training program.
• Training Programs: Courses, workshops, and educational programs delivered online or in person.

02 Registration and Account Creation

Users must provide accurate, complete, and up-to-date information when registering on the platform and are responsible for maintaining the confidentiality of their account credentials.

The Institute reserves the right to take appropriate measures in cases of account misuse or submission of inaccurate information, in accordance with applicable laws.

03 Enrollment in Training Programs

• Enrollment is subject to seat availability and the requirements of each training program.
• Trainees must review course details, schedules, fees, and delivery methods before purchasing.
• The Institute may reschedule programs for operational reasons, with appropriate notification to affected trainees.
• Attendance and assessment requirements may vary according to the nature of each program.

04 Pricing and Payment Methods

Training program fees are displayed in Saudi Riyals (SAR), including applicable taxes and charges where required.

Available payment methods may include the following, as displayed during checkout:

• Bank Cards: Mada, Visa, and Mastercard.
• Tamara Buy Now, Pay Later (BNPL).
• MADFU payment services.

Payments are processed through the Institute's authorized payment service providers.

05 Cancellation and Refund Policy

Training cancellations and refund requests are governed by the Institute's published Cancellation and Refund Policy and applicable laws and regulations in Saudi Arabia.

• Cancellation requests must be submitted through the Institute's official communication channels.
• Requests are reviewed based on the program type, scheduled start date, and services already provided.
• If the Institute cancels a program, trainees will be informed of available rescheduling or refund options.
• Refunds involving Tamara or MADFU are processed according to the payment provider's procedures and applicable regulations.

06 Attendance and Training Commitments

Trainees are expected to attend scheduled training sessions and comply with the instructions and requirements of each program.

For online training, trainees are responsible for providing a compatible device and reliable internet connection that meet the disclosed technical requirements.

Failure to meet attendance or assessment requirements may affect eligibility for training certificates.

07 Training Certificates

Certificates are awarded according to the specific requirements of each training program, which may include attendance, completion of assignments, and successful assessments.

Participation in a program does not automatically guarantee certification or accreditation by an external organization unless such accreditation is explicitly stated in the program description.

08 Intellectual Property

All educational materials, written content, videos, graphics, designs, and downloadable resources are protected by the intellectual property rights of their respective owners.

Users may not reproduce, distribute, resell, record, or republish training materials without appropriate authorization from the rights holder, except where permitted by applicable law.

09 Acceptable Use

• The platform must be used only for lawful purposes.
• Unauthorized access to accounts or systems is prohibited.
• Users must not disrupt, damage, or interfere with platform services.
• Account credentials must not be shared in violation of applicable usage terms.

10 Privacy and Data Protection

The Institute is committed to handling personal information in accordance with applicable Saudi Arabian laws, including the Personal Data Protection Law (PDPL).

Personal information may be used for account administration, course enrollment, payment processing, service delivery, and communication, as described in the platform's Privacy Policy.

11 Technical Services and Availability

The Institute aims to provide a secure, reliable, and accessible training platform. However, certain services may be temporarily unavailable due to maintenance, upgrades, or unexpected technical difficulties.

The Institute will make reasonable efforts to resolve technical issues within its responsibility, in accordance with applicable laws and user rights.

12 Amendments to Terms

The Institute may update these Terms and Conditions when necessary to reflect operational, legal, or regulatory changes.

Updated terms will be published on the website with a revised date, and users will be informed of material changes where legally required. Existing rights and obligations will remain protected as required by applicable law.

13 Governing Law

These Terms and Conditions are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia. Any disputes will be addressed through the procedures and competent authorities established by law.

14 Contact and Support

For inquiries regarding registration, training programs, payments, cancellations, or refunds, please contact Masader Al-Ibdaa Training Institute through the official communication channels published on the website.